Privacy Policy

Effective Date: June 26, 2026 Last Updated: June 26, 2026

Repipe Home Hero (“Repipe Home Hero,” “we,” “our,” or “us”) respects your privacy. This Privacy Policy explains what information we collect through our website (repipehero.com) and our services, why we collect it, and how we protect it. By using our website or contacting us for service, you agree to the practices described here.

We are a family-operated, C-36 licensed plumbing and repiping company based in San Diego County, California (License #1075463). We do not use subcontractors. Every job is completed by our own team, and that same direct, accountable approach carries over to how we handle your information.

1. Information We Collect

Information You Provide Directly

We collect information you choose to give us, such as:

• Contact details: your name, phone number, email address, and service address
• Service request details: the type of plumbing or repiping service you need, your property type, and any photos or descriptions you submit
• Communication records: messages you send through our contact form, email, text, or phone calls, and any feedback you share with us
• Review and testimonial content: if you leave a Google, Yelp, or Facebook review, or send us a testimonial, we may reference that feedback in our marketing with your permission

Information Collected Automatically

When you visit our website, certain technical information is collected automatically, including:
• IP address, browser type, and device type
• Pages visited, time spent on the site, and referring website
• General location data (city or region level, not precise GPS tracking)
• Cookie and analytics data through tools such as Google Analytics and Google Search Console

Information From Third Parties

We may receive limited information about you through:

• Google Business Profile: when you message us, request a quote, or leave a review through our Google listing
• Social platforms: Facebook, Instagram, and Yelp, if you contact us or interact with our business page on those platforms
• Referral sources: if a friend, family member, or property manager refers you to us and shares your contact information so we can follow up

2. How We Use Your Information

We use the information we collect to:

• Respond to quote requests and schedule service calls
• Provide repiping, plumbing, water heater, filtration, and leak repair services
• Send appointment confirmations, service updates, and follow-up communications
• Process payments and maintain accurate service records
• Improve our website, content, and customer experience
• Respond to reviews and customer feedback
• Meet legal, licensing, and recordkeeping requirements tied to our C-36 contractor license
• Send promotional offers or service reminders, only if you have not opted out

We do not use your information for any purpose unrelated to providing or improving our plumbing and repiping services.

3. How We Share Your Information

We do not sell your personal information. We do not rent it. We do not share it with subcontractors, because we don’t use any.

We may share limited information with:

• Service providers that support our business operations, such as scheduling software, payment processors, and email or text communication platforms. These providers are only permitted to use your information to perform the service we hire them for.
• Legal or regulatory authorities, if required by law, subpoena, or court order, or to protect the safety, property, or rights of our customers, employees, or business.
• Successors, if Repipe Home Hero is ever sold, merged, or transferred. In that case, your information would transfer as part of the business, and you would be notified of any material change in how it is handled.

We do not share your information with advertisers for cross-site behavioral targeting.

4. Cookies and Tracking Technologies

Our website uses cookies and similar tools to understand how visitors use our site and to improve performance. These may include:

• Analytics cookies (Google Analytics) to measure traffic and page performance
• Functional cookies to remember basic site preferences
• Advertising cookies, if we run paid search or social campaigns, to measure ad performance

You can disable cookies through your browser settings at any time. Disabling cookies may affect how some parts of the website function, but it will not prevent you from calling, emailing, or requesting service.

5. Third-Party Links

Our website may link to outside resources, such as the San Diego County Water Authority, the EPA WaterSense program, or our social media profiles. These third-party sites have their own privacy policies. We are not responsible for how they handle your information once you leave our website.

6. Data Retention

We keep your information only as long as needed to provide our services, maintain accurate business and licensing records, and meet legal or tax obligations. Service and payment records are typically retained in line with California contractor recordkeeping requirements. When information is no longer needed, we remove or securely dispose of it.

7. Children’s Privacy

Our services are intended for adults who own, manage, or are otherwise responsible for a property. We do not knowingly collect personal information from anyone under 13. If we learn that a child under 13 has submitted personal information without parental consent, we will delete it.

8. Your Privacy Rights (California Residents)

Because Repipe Home Hero operates in California, California residents have rights under the California Consumer Privacy Act (CCPA), as amended by the California Privacy Rights Act (CPRA). These include the right to:

• Know what personal information we have collected about you and why
• Access a copy of that information
• Correct inaccurate personal information
• Delete personal information we hold about you, subject to certain legal exceptions
• Opt out of the sale or sharing of personal information. We do not sell or share personal information, so there is nothing to opt out of.
• Non-discrimination for exercising any of these rights

To exercise any of these rights, contact us using the information in Section 11. We may need to confirm your identity before completing certain requests, and we will respond within the timeframe required by California law.

9. Data Security

We use reasonable physical, technical, and administrative safeguards to protect your information, including secure data storage and limited access to customer records. No method of transmission or storage is completely secure, and we cannot guarantee absolute protection of information sent to us online. If you have concerns about a specific submission, you are welcome to call us directly instead.

10. Changes to This Privacy Policy

We may update this Privacy Policy as our business or legal requirements change. Updates will be posted on this page with a revised “Last Updated” date. We encourage you to review this page periodically.

11. Contact Us

If you have questions about this Privacy Policy or want to exercise any privacy right described above, reach out to us directly:

Repipe Home Hero Licensed Plumbing & Repiping Specialists, San Diego County, CA C-36 License #1075463

Phone: (619) 386-0375
Email: repipehero@gmail.com
Google Business Profile: View on Google Maps
Facebook: facebook.com/repipehomehero1
Instagram: instagram.com/repipehomehero
Yelp: Repipe Home Hero on Yelp

Ready to get started? Request your free repipe estimate or call us directly at (619) 386-0375.